01Overview
Quik Sports helps you book slots at grounds and enrol in academies. The ground or academy provides the service and receives your payment, so each venue sets its own cancellation and refund rules, which are shown on its listing. This policy explains how cancellations and refunds work in the app and what we do to help.
Quik Sports charges no booking or convenience fee, so there is never a Quik Sports fee to deduct from your refund.
02Cancelling as a player
- Before the venue confirms: withdraw the request from My bookings at any time. Nothing is charged; if you paid online, the full amount is refunded.
- After the venue confirms: request cancellation from the booking. The venue's cancellation window and refund percentage apply.
- No-show: if you don't turn up without cancelling, the venue may keep the full amount.
03When a venue cancels
If a ground or academy cancels a confirmed booking, or the venue is unavailable (for example due to rain, maintenance or a double booking), you are entitled to a full refund or, if you prefer, a free reschedule offered by the venue.
04How refunds are paid
| How you paid | How you get it back | Typical time |
|---|---|---|
| Online checkout (card, UPI, net banking, wallet) | To the original payment method, via Razorpay or Cashfree | 5–7 business days after the refund is approved |
| UPI directly to the venue | The venue returns it to your UPI ID | As agreed with the venue, usually within 7 days |
| Cash | Collected from the venue | At the venue |
Your bank may take extra time to show the credit. If you haven't received an approved refund within 10 business days, contact us with the booking ID.
05Academy fees
- Free trial sessions cost nothing and need no cancellation.
- Monthly or term fees are governed by the academy's fee plan. Fees already paid for a period that has started are usually non-refundable unless the academy says otherwise.
- If an academy closes a batch or stops classes, you are entitled to a pro-rata refund for sessions not delivered.
06For grounds and academies
Venues must publish clear cancellation rules, honour them, and process refunds they owe within 7 days. Accounts with pending refunds or unresolved disputes cannot be closed until these are settled. Repeated failure to refund players may lead to the listing being hidden or removed.
07Disputes and help
If you can't resolve a problem with a venue, open Help & support in the app or email support@quiksports.app with your booking ID. We will review the booking history and payment records, contact the venue, and respond within 3 business days. For online payments, we can initiate the refund through our payment partner where the venue agrees or our review supports it.