The short version
- Delete in the app: Settings › Delete my account.
- No app? Email privacy@quiksports.app from anywhere.
- Your account is deleted within 30 days and you're logged out everywhere.
- Only records the law requires (like invoices) are kept, for a limited time.
01Delete your account in the app
The fastest way is directly in the Quik Sports app. Your request goes straight to our team.
Players
Ground owners
Academies
Confirm with "I understand this can't be undone" and tap Send deletion request.
02Delete without the app
If you no longer have the app installed, you can request deletion by email:
- Email privacy@quiksports.app with the subject "Delete my Quik Sports account".
- Include the mobile number registered on your account (and your email, if you added one).
- We will send a one-time code to that number to confirm it's really you.
- Once confirmed, we delete your account within 30 days and email you when it's done.
03Data received through Meta / WhatsApp
If you interacted with Quik Sports through WhatsApp (for example to receive a sign-in code) or any Meta platform and want that data removed, email privacy@quiksports.app with the subject "Meta data deletion request" and the phone number you used. We will delete all data we hold that was obtained through Meta's platforms within 30 days and send you a confirmation with a reference code you can use to check the status.
04What gets deleted
| Data | What happens |
|---|---|
| Name, phone, email, photo | Permanently deleted |
| Date of birth, address, map location | Permanently deleted |
| Password, sign-in sessions, OTPs | Deleted; you are logged out on all devices |
| Favourites, sports, preferences | Permanently deleted |
| Bank account and UPI details | Permanently deleted |
| Your grounds and academies | Taken down and hidden from the app |
| Reviews and team messages | Anonymised and shown as "Deleted user" |
05What we may keep, and for how long
- Booking, payment and invoice records: kept in anonymised or minimal form for up to 8 years, as required by Indian tax and accounting law.
- Records needed for open disputes, fraud investigations or legal claims: kept until resolved.
- Encrypted backups: overwritten within 90 days.
Before you delete: owners must first cancel and refund upcoming bookings, academies must end active batches, and any pending withdrawals must be settled. We'll let you know if something needs to be sorted out first.
06Delete some data, keep your account
You don't have to close your account to remove data. You can edit or remove your profile photo, email, address and sports in your profile, revoke location, camera and photo permissions from your phone's settings, or email privacy@quiksports.app to ask us to delete specific data such as an uploaded document.